The Better Regulations Office shall perform the following functions focusing on the areas specific per cluster:
Under the Better Regulations Office, the Regulatory Management and Training Division is tasked to conduct regulatory management training programs to capacitate National Government Agencies and Local Government Units to comply with sound regulatory management practices.
The Compliance Monitoring and Evaluation Office shall monitor and evaluate the compliance of covered government agencies with R.A. 11032.
It shall be responsible for the design, coordination and implementation of the monitoring and evaluation, research, and learning framework of the Authority. It shall also design and implement incentives and rewards programs for government agencies in order to promote Efficiency, Transparency, Integrity, and Accountability (ETIA) in the delivery of government services.
It shall also develop, implement, and manage the conduct of the Report Card Survey (RCS) in all government agencies to measure and drive performance improvements in the delivery of government services.
The Complaints Action Center (CAC) is the Authority’s complaints wing. It shall assist complainants in ensuring that their complaints are filed accordingly to appropriate erring government agencies. The conception of this complaints action center is not only fitting but necessary, to ensure compliance, accountability, and responsibility of all government employees. CAC will accommodate customer complaints relevant to violations of the RA 11032, government inefficiencies, and irregular government transactions, among others.
The Doing Business Division is tasked to perform the following functions:
The Public Relations Unit is mandated to conduct information dissemination campaigns targeted to the Authority’s key stakeholders: the government, the general public, and the business sector. It shall maximize reach and engagement to the public through different media channels such as television, radio, newspaper, and social media. Lastly, it shall promote the Authority’s initiatives to keep key stakeholders are well-informed in its efforts to achieve a smarter government and a better Philippines.
The Finance and Administrative Office has the following functions: