What are the violations and penalties under R.A. 11032?

The following shall constitute violations of the Act and these Rules and Regulations:


a) Refusal to accept application or request with complete requirements being submitted by an applicant or requesting party without due cause;

b) Imposition of additional requirements other than those listed in the Citizen’s Charter;

c) Imposition of additional costs not reflected in the Citizen’s Charter;

d) Failure to give the applicant or requesting party a written notice on the disapproval of an application/request;

e) Failure to render government services within the prescribed processing time on anyapplication or request without due cause;

f) Failure to attend to applicants or requesting parties who are within the premises of the office or agency concerned prior to the end of official working hours during lunch break;

g) Failure or refusal to issue official receipts; and

h) Fixing and/or collusion with fixers in consideration of economic and/or other gain or advantage.


Under ARTA, we will be implementing a 2 STRIKE policy for government officials and employees found in violation of EODB/EDGSA:

FIRST OFFENSE: Administrative liability with six (6) months suspension. Except for fixing or collusion with fixers where the Revised Penal Code shall apply.

SECOND OFFENSE: Administrative and criminal liability

  • – Dismissal from the service.
  • – Imprisonment of one (1) year to six (6) years.
  • – Perpetual disqualification from holding public office.
  • – Fine of not less than P500K.
  • – Forfeiture of retirement benefits but not more than P2M.

Any person who commits any act such as but not limited to bribery, extortion or malicious solicitation of favor shall be criminally liable and shall be punished under the Revised Penal Code and other special laws.

Alamin at sundin ang batas. Narito ang mga paglabag sa ilalim ng R.A. 11032 at ang mga karampatang parusa sa mga ito.