Following the Anti-Red Tape Authority (ARTA)’s surprise inspection in February at the Land Transportation Office (LTO) – Taguig , the branch placed its District Office Chief under disciplinary suspension and removed one of its security guards from service.
The surprise inspection was conducted on 19 February 2021 after ARTA received a report from an applicant who had not been accommodated in the branch after being told by the security guard that it had reached its quota for the day.
In a letter sent to ARTA last 1 March 2021, LTO NCR East Regional Director Benjamin Santiago III informed ARTA that the LTO Taguig District Office Chief had been placed under disciplinary suspension and that the security guard involved in the incident had already been removed from service.
The LTO Region is already strengthening their Malasakit Help Desk, Customer Service Representative, and Public Assistance Complaints Desk among their District Offices by placing knowledgeable LTO personnel. It had directed its security guards to point the public to said help desks and “not to act as a Customer Service Representative”, the Regional Director reported.
As instructed by ARTA Director General Jeremiah Belgica during the inspection, the LTO Region also distributed tarpaulins all over their District Offices to inform the public that the LTO Offices are open and are accommodating the public until 5:00 pm.
“We cannot really pick and choose sa gobyerno kung pagsisilbihan natin ang taumbayan sa takdang oras. Ngayon sabihin natin na medyo kulang tayo sa tao, humingi ho tayo ng tulong. Kung kinakailangan ho nating mag-automate, mag-automate ho tayo,” the ARTA chief said.
In the past few months, ARTA has been constantly reminding all governments agencies and offices that implementing quota and cut-off systems and not adhering to the no-noon-break policy constitutes for violation under Republic Act No. 11032 or the Ease of Doing Business and Efficient Government Service Delivery Law.