24 November 2021- We at the Anti-Red Tape Authority (ARTA) are grateful to the Office of the President for the strong push and reminder to government agencies to submit their updated Citizen’s Charters and local government units to set up their electronic business one-stop shops (eBOSS).

On 22 November 2021, the Palace issued Memorandum Circular No. 57, directing all government agencies who have yet to comply with ARTA’s deadline to submit their updated Citizen’s Charter within 15 days. Local chief executives were also ordered to submit their progress reports to the Authority and the Department of the Interior and Local Government (DILG) with regard to their eBOSS compliance.

The Citizen’s Charter is an information billboard that displays pertinent information on the services that government agencies provide, including the requirements needed, fees to be paid, processing time, and the like. Meanwhile, the eBOSS is an online portal or website that aims to streamline the business permitting systems of LGUs. Both of these are major provisions of Republic Act No. 11032 or the Ease of Doing Business and Efficient Government Service Delivery Act of 2018.

The heads of government agencies and LGUs that will fail to abide by the memorandum circular, which is in furtherance of R.A. 11032, will be held administratively liable. In fact, the Authority has already sent notices of warning to some government agencies and LGUs for non-compliance.

The Palace’s directive assures us that President Rodrigo Roa Duterte places a premium on improving the country’s ease of doing business and the delivery of government services for the Filipino people.

The issuance also emphasizes to us that the importance of the Citizen’s Charter and the eBOSS cannot be overstated. The Filipino public deserves to be informed of the services that they are entitled to in clear and exact terms. In turn, government agencies can also benefit from these as it will help them serve the people more efficiently and transparently.

Moving forward, we will continue to monitor government agencies and support those who will be needing our help to properly implement these reforms. We are coordinating with LGU leagues such as the Union of Local Authorities of the Philippines (ULAP), League of Cities of the Philippines (LCP), League of Municipalities of the Philippines (LMP) and League of Provinces of the Philippines who committed to working with ARTA to ensure the compliance of LGUs with the law on ease of doing business.