16 October 2021 –For the first time, the Anti-Red Tape Authority (ARTA) rolled out its Whole-of-Government (WOG) Reengineering Manual to local government units in a workshop hosted by the Department of the Interior and Local Government (DILG) on Monday, 11 October 2021.
ARTA Compliance Monitoring and Evaluation Office (CMEO) Director Alice Fernandez discussed the WOG Reengineering Manual to LGU officials in the “Guidelines on Streamlining of LGU Systems and Procedures on Business and Non-Business-Related Services for Cities and Municipalities.”
Public Assistance and Information Office Director IV Maria Luisa Salonga-Agamata of the Civil Service Commission (CSC) also served as a resource speaker in the event.
Dir. Fernandez underscored how efficiently things would get done if only the different government agencies, LGUs, and other government instrumentalities actively collaborate with each other.
“The silo system is really prevalent in the government. But in order to effectively and efficiently streamline our processes, we need to break down that system, collaborate with and learn from one another, and remember that we are one Philippine government,” she said.
According to Section 3 of the Implementing Rules and Regulations (IRR) of Republic Act No. 11032 of the Ease of Doing Business and Efficient Government Service Delivery Act of 2018, the whole-of-government approach refers to the review and harmonization of existing and applicable laws, regulations, issuances, and policies to make legal interpretations consistent across agencies.
Section 5 of R.A. 11032 also states that all offices and agencies which provide government services must regularly undertake cost compliance analysis, time and motion studies, undergo evaluation and improvement of their transaction systems and procedures, and reengineer the said processes if deemed necessary to reduce red tape and processing time.
The reengineering process must include an inter-agency review that shall be adopted for horizontal integration or end-to-end processing with the end goal being to eliminate undue regulatory burden from the transacting public.
ARTA, in coordination with the CSC, National Economic Development Authority (NEDA), and the Department of Budget Management (DBM), can also issue a Memorandum Circular for the adoption of the whole-of-government approach in the reengineering of systems and procedure of government agencies.
The WOG Reengineering Manual, the first of its kind in the country, will provide a step-by-step guide for process reengineering that can support reforms and streamlining efforts in government processes that are in line with the whole-of-government approach for the delivery of efficient services to its clients.
The manual is divided into four parts: discovery, design, delivery, and continuous improvement.
It was funded by the United Kingdom (UK) ASEAN Economic Reform Programme and developed in partnership with the UK Foreign, Commonwealth and Development Office (FCDO) and the UK Department for Business, Energy, and Industrial Strategy (BEIS).
It is a key initiative of the Memorandum of Understanding on regulatory reform signed by ARTA and the UK government on 4 February 2020.
Under this initiative, Engr. Juan Talamayan was engaged to share his expertise in drafting the manual.
The Authority also worked with the DILG, Office of the Presidential Adviser on Streamlining of Government Processes (OPASGP), Development Academy of the Philippines (DAP), Department of Information and Communications Technology (DICT), and the Department of Finance (DOF) to create the manual.
ARTA officially launched the WOG Reengineering Manual on 30 July 2021. Training sessions on the reengineering manual for employees of national government agencies were conducted following the ceremonial launch.