10 August 2022 – Anti-Red Tape Authority (ARTA) personnel conducted inspections at government offices across Central Luzon to ensure their compliance with Republic Act No. 11032 or the Ease of Doing Business and Efficient Government Service Delivery Act of 2018.

ARTA’s Compliance Monitoring and Evaluation Office (CMEO) inspected various government offices in Bulacan, Tarlac, and Pampanga from 26 to 28 July 2022.

ARTA-CMEO found that the government offices that they inspected were compliant with the directive to put up their Citizen’s Charters and Public Assistance and Complaints Desk (PACD).

The Authority personnel also reminded the said offices to ensure that their Citizen’s Charters are updated and include all pertinent information about the services they offer.

The inspected offices were also reminded to intensify their automation efforts, which includes the full implementation of the electronic Business One-Stop Shop (eBOSS), the use of digital signatures, and the use of digital payments.

The ARTA personnel also called on the inspected offices to submit their Committees on Anti-Red Tape (CART).

ARTA-CMEO inspected a total of 30 government offices. The said figure includes 15 national government agencies, five local government units, five government-owned or -controlled corporations, a hospital, a state university, and three water districts.

At the end of each ocular inspection, ARTA-CMEO conducts an exit conference with the agencies’ CART representatives to discuss the findings and recommendations made, to which they are given seven days to respond.

The Authority will continue making rounds in the country’s regions to check on the compliance of government offices with R.A. 11032, as well as to address more red tape concerns outside of Metro Manila.