7 September 2022 – A total of 171 public servants from 69 government agencies attended the Anti-Red Tape Authority’s (ARTA) orientation on the implementation of the Report Card Survey 2.0 on Monday, 5 September 2022.
The RCS 2.0 is a holistic tool that will measure effectiveness of the Citizen’s Charter in reducing regulatory burdens and the impact of government programs in delivering efficient government service. It can be conducted both online and on-site and will examine two core areas: institutionalization of Republic Act No. 11032 mandates and overall survey results. It was created to standardize the different surveys being used by other government agencies in rating public services.
This, in line with President Ferdinand “Bongbong” R. Marcos Jr.’s directive to government agencies to improve its ease of doing business to prevent the transacting public from being inconvenienced with red tape.
ARTA, through its Compliance Monitoring and Evaluation Office (CMEO) conducted the orientation in preparation for the pilot implementation of the RCS 2.0 this month. CMEO is likewise responsible for its full implementation. It also served as an avenue to introduce the third-party provider who will conduct the survey, to the participating agencies.
The RCS was initially overseen by the Civil Service Commission (CSC). But with the enactment of R.A. 11032, Section 20 stated that ARTA is now responsible for its implementation, in coordination with the CSC and Philippine Statistics Authority (PSA).
The Authority also consulted various government agencies and tapped Economics professor and systems and capacities improvement expert Dr. Alvin Ang as a consultant for the project.
The RCS 2.0 uses compliance reports, surveys—using a survey questionnaire and an inspection checklist—the Client Satisfaction Measure (CSM), and reports and awards from other government agencies as its methods of measurement.
The CSM is a feedback mechanism that measures the specific and overall satisfaction of the transacting public for every service that government agencies offer. It should be implemented by all government agencies, local government units, and other government instrumentalities.
In his message, ARTA Officer-in-Charge and Undersecretary Ernesto V. Perez vowed that the Authority would continue implementing projects, programs, and other initiatives that will aid the administration’s effort in streamlining and digitalizing government processes.
“Since ARTA’s inception in 2018, we have been pushing programs that meant to support our mandate–to streamline, reengineer, and eventually, aid automating or digitalization of government services to provide high-quality services and efficiency. It came at the most opportune time that President Ferdinand “Bongbong” Marcos Jr has made digitalization a priority of the administration,” Usec. Perez said.
ARTA Usec. Perez also thanked the Authority’s Compliance, Monitoring, and Evaluation Office (CMEO), led by Director Grace L. Fernandez, for being in the forefront in the development of the RCS 2.0.
“One of the most interesting aspects of this program is that it will benefit not only the citizens or people who will receive services, but also the government agencies that provide excellent service through the Reward and Incentive System, which intends to motivate and encourage government employees to perform well in carrying out their duties,” he added.
Undersecretary Carlos F. Quita, Deputy Director General for Administration, Finance, and Special Programs also encouraged all public servants to continue working together to deliver quality services that the Filipino people deserve.
“I enjoin everyone to continue cooperating. We have yet to fully accomplish the many things that have been manifested earlier. I know that through this only, through our cooperation, can we achieve our goal of delivering the most efficient government services to the Filipino people,” he said.