6 December 2019 – Anti-Red Tape Authority (ARTA) Director General Jeremiah Belgica reminds government agencies to submit their revised Citizen’s Charter today, in compliance with R.A. 11032 or the Ease of Doing Business and Efficient Government Service Delivery Act of 2018. There will be no extensions allowed for the submission, the deadline of which is specified clearly in the law’s Implementing Rules and Regulations (IRR).

Rule IV Section 3(d) of the law’s IRR requires all agencies to submit an updated Citizen’s Charter compliant with the requirements of the Act to ARTA within 90 working days from the effectivity of the IRR or from the issuance of a new Citizen’s Charter template, whichever comes first. In such case, today marks the last day of submission, 90 working days after the IRR was made effective on August 4, 2019.

Government agencies who would fail to meet today’s deadline may face charges due to noncompliance to the law. As of today, a number of government agencies have already submitted their revised Citizen’s Charter to ARTA through the different ways of submission. This morning, a few have opted to personally submit their Citizen’s Charter to the ARTA office while many preferred the online submission at compliance@arta.gov.ph.

The agencies’ charters submitted, however, would still be subject for review by the Compliance, Monitoring, and Evaluation Office (CMEO) of the Authority.

ARTA released the guidelines on the implementation of the Citizen’s Charter on August 13, 2019. This set of guidelines is a product of ARTA’s consultative meeting with different oversight agencies last August 1 and of a pre-working session last May 6, held in partnership with the World Bank – International Finance Corporation.

On December 2, 2019, ARTA also released supplemental guidelines providing clarifications on the terminologies, concepts, and references in the previously issued set of guidelines.

Prior to this, ARTA conducted a nationwide training in capacitating government instrumentalities on the Citizen’s Charter. The CMEO conducted said training for national government agencies in Luzon on October 22-24, in Visayas on November 11-12, and in Mindanao on November 12-13.

During the series of training, participants from the government agencies were familiarized with the (1) content of the Citizen’s Charter, (2) method for filling it in, and (3) its standard make-up.

With these preparations in place, ARTA expects that all government agencies covered by R.A. 11032 would be able to properly and effectively comply with the Citizen’s Charter provision. The guidelines and templates for the Citizen’s Charter released by the Authority may be accessed through its website: www.arta.gov.ph