10 November 2021 – The Anti-Red Tape Authority’s (ARTA) first ARTAmbayan Outpost, where the public can relay their concerns on fixing and other forms of red tape, was officially launched at Barangay Pinyahan along Magalang Street in Quezon City on Wednesday, 9 November 2021.

The ARTAmbayan Outpost is aimed at strengthening the Authority’s capacity and making its services more accessible to the public when it comes to concerns and complaints handling.

Although ARTA has various complaints filing mechanisms in place, including a hotline, email, and its social media account, the agency set up the ARTAmbayan Outpost for on-site assistance for those who have limited access to technology or the internet, making it challenging for them to reach-out to ask for help.

This outpost will not only serve as an avenue for concerns on red tape but will also act as a deterrent against fixers and other violators of Republic Act No. 11032 or the Ease of Doing Business and Efficient Government Service Delivery Act of 2018.

The Authority bared that it will unveil more ARTAmbayan outposts in other fixer-prone areas across Metro Manila. These will be manned by trained volunteers from Task Force Disiplina.

The first ARTAmbayan Outpost will feature an interim QR code that people can scan to file their complaints. In the following days, ARTA will provide an established QR code what will be used across all Outposts that will be set-up.

The ARTAmbayan launch was done in a hybrid on-site and virtual setting, with top ARTA and local government officials gracing the event on-site.

Secretary Atty. Jeremiah B. Belgica, REB, EnP, ARTA Director General, and Undersecretary BGen. Carlos F. Quita, Ret., Deputy Director General for Finance, Administration, and Special Programs led the launch of the outpost on-site.

Also in attendance were PMGen. Albert Ignatius Ferro, PNP-Criminal Investigation and Detection Group (CIDG) director, Quezon City Business Permit and Licensing Office (BPLO) Head Margie Santos, and other representatives of the Quezon City government.

Sec. Belgica said the ARTAmbayan Outpost is a statement on the government’s refusal to tolerate fixing activities and other forms of red tape.

“Marahil sa inyo ay nakatingin kayo rito sa amin at sinasabi ninyo, ‘Napakaliit naman ng kanilang kubol na inilalabas sa araw na ‘to, bakit kinakailangan pang ang dami, why do we need to make a big fuss out of it?'” he said.

“Now, I’m here to tell you, sa lahat ng nakakarinig sa aking tinig, na higit pa po sa maliit na kubol na aming inilalabas ngayon ay isa hong statement at isa hong bagay na sinasabi po namin na ang atin pong pamahalaan at gobyerno sa ilalim ng ating Pangulo ay hindi na po papayag na naka-upo lamang sa isang air conditioned na kwarto at mag-aabang ng mga nagsusumbong. Kami po ang bumaba at hinaharap po ang mga bagay. Now, we are here to face the problem,” Sec. Belgica continued.

 

 

“Ang ARTAmbayan na nakikita ninyo ngayon ay hindi lang gawa ng isang barangay, ng isang LGU, kundi pagtutulungan ng iba’t ibang ahensya ng gobyerno na nagsasabing kailangan seryosohin ang problema ng fixing at problema ng mahirap na proseso sa taumbayan,” he added.

The ARTA chief also called on all government agencies, private stakeholders, and the public to push for better regulations and a whole-of-nation approach in the delivery of government services.

“Una, kailangan natin antabayanan ang bawat isa. Ang regulations na binabago. Kailangan nating tanggalin ang mga maling proseso. At kailangan po nating ipaarangkada ang pagbabago. ‘Yan po ang ARTA. Antabayanan, ayusin ang mga regulasyon, tanggalin ang mga dapat tanggalin, para umarangkada po tayo sa tren ng ating pagbabago,” he said.

Usec. Quita encouraged the public to approach the ARTAmbayan Outpost if they ever experience problems related to red tape.

“Napakaganda nito because the idea is to establish an outpost, ARTAmbayan, na magsisilbing complaint and action center,” he said.

“Ang konsepto, maganda, dahil may ibang ahensya na maraming naglipanang mga fixer. We are actually addressing itong mga fixer problem na ito. Ang intention ay ma-assist ang ating mga kababayan para kung magkaproblema sila sa pagproseso ng kanilang mga aplikasyon, may malalapitan sila,” he added.

Apart from being a fixer deterrent, the newly launched outpost will also be “a symbol of law enforcement” for all government agencies, PMGen. Ferro said.

“I express my sincere gratitude and appreciation to the Anti-Red Tape Authority for your continuing support to the PNP. Your unyielding trust and confidence allowed us to contribute further to the great President’s program and objectives,” he said.

“As a government that strongly advocates uprightness and transparency, the PNP is proud of its contributions to the Anti-Red Tape Authority, and you can be assured that the pnp will not yield in our fight against corruption,” he added.

Santos thanked ARTA for launching its first ARTAmbayan Outpost in Quezon City and requested that one outpost be installed near the City Hall’s BPLO.

“Kami po ay natutuwa na natutulungan po kami ng ARTA sa pagsugpo ng red tape tsaka ilegal na gawain sa iba’t ibang sangay ng gobyerno,” she said.

END