04 January 2022 – After it released a list of government agencies that have yet to submit their Citizen’s Charter, the Anti-Red Tape Authority (ARTA) also warned barangays to comply with the said requirement.

Secretary Jeremiah B. Belgica, ARTA Director General, said this after it was found that some barangays have yet to submit their Citizen’s Charter despite the release of the Office of the President’s Memorandum Order No. 57 or “Directing the Submission of a Citizen’s Charter and Compliance with the Automation of Business Permitting and Licensing System.”

According to the order, government agencies must submit their updated Citizen’s Charters with the corresponding Certificate of Compliance to the Authority until 17 December 2021.

“Mas magiging strikto na ang ARTA sa implementation ng Citizen’s Charter dahil maga-apat na taon na mula noong minandato ang mga ahensya ng gobyerno na gawin ito base sa Republic Act No. 11032 o ang Ease of Doing Business and Efficient Government Service Delivery Act,” ARTA Sec. Belgica said.

“Nagpapasalamat kami sa mga ahensya ng gobyerno at iba pang instrumentalidad nito na sumunod sa batas. Pero marami pa rin tayong kailangang gawin, lalo na’t ilang buwan nalang ay matatapos na ang administrasyon ng ating Pangulong Rodrigo Roa Duterte,” he added.

The Citizen’s Charter is an information billboard containing all pertinent information on the services that government offices provide. This includes the list of requirements, costs, and processing time for each service. All government agencies are mandated to put up their Citizen’s Charters in prominent places in their offices.

The ARTA chief also reminded barangays that the issuance of barangay clearance for business permit applications are no longer under their jurisdiction. Instead, these will be issued by the local government units.

R.A. No. 11032 states that all barangay clearances and permits related to doing business shall be applied, issued, and collected by the municipality or city government and that the share in the collections shall be remitted to the respective barangays.

ARTA Sec. Belgica issued the reminder as the business permit renewal season is fast approaching.

On 31 December 2021, ARTA released a list of government agencies that were found to be non-compliant with the Citizen’s Charter requirement.

The list included 14 national government agencies, 573 LGUs, 27 GOCCs, 571 water districts, 13 SUCs, and one hospital.

Those included in the list are given until 6 January 2022 to submit their Citizen’s Charter and Certificate of Compliance to the Authority at compliance@arta.gov.ph.

Should they fail to submit the said requirements on the given date, the Authority will proceed with the filing of cases against them for violation of R.A. No. 7160 as amended, R.A. No. 3019, as amended, R.A. No. 11032, or other applicable laws.