Director General Belgica leads the inspection team at LTFRB

16 February 2021 – The Anti-Red Tape Authority (ARTA) conducted surprise inspections at the Land Transportation Franchising and Regulatory Board (LTFRB) and the Bureau of Animal Industry (BAI) earlier today to monitor the agencies’ compliance with the provisions of Republic Act 11032 and the President’s mandate against long queues and backlogs in all government agencies.

Director General Jeremiah Belgica pointed out that while LTFRB and BAI have submitted to ARTA their updated Citizen’s Charter, both have failed to post them at their main entrance or at the most conspicuous place as mandated under Section 6 of R.A. 11032. Posting the updated Citizen’s Charter is part of agency compliance which may also be done by using a bulletin type television that can be seen immediately by the transacting public. This is in addition to the ARTA Desk or the Public Assistance and Complaints Desk that is also required by law for all agencies.

Despite this, the ARTA czar recognizes the improvement in the processing of applications by LTFRB since 2019 and commends their use of online hearings in processing submissions.

The ARTA inspection team at the Bureau of Animal Industry

The ARTA chief meanwhile directed BAI to fast-track their automation efforts: “Kailangan bilisan nila yung automation. Meron silang automation kaso lang hindi ko alam kung end-to-end na, kasi pag sinabing end-to-end: yung submission, release, payment, pwede na. Ang maganda d’yan ang permit po pwede mo na rin i-print sa bahay. Ngayon kung wala pa, sana pwede nilang ipadala via courier”. He also advised BAI to consider employing courier services in the releasing of permits after finding out that some of the applicants on site need only to claim their permits.

ARTA commended the presence of a one-stop shop at the BAI but recommended that the agency incorporate the frontline services of all other offices to eliminate the burden on the applicants of having to complete their application from one place to another. “Ang konsepto kasi natin dapat, yung papel ang umiikot, hindi yung tao at aksyunan agad ang mga pending applications”, said Director General Belgica.

Director General Belgica also stressed the importance of streamlining and automating BAI’s services in reducing the prices of goods being regulated by the agency. “Sa BAI kasama syempre dito yung sa mga meat, feeds. Pag mahirap ang proseso, nadadagdagan yung gastos mo sa permit […] so tataas ang presyo. Pag streamlined, mabilis. Makakapagnegosyo agad ang tao, ang presyo din of course maaapektuhan. Makakatulong sa pagbaba ng presyo. So mahalaga na mastreamline nila saka ma-automate nila”.

DG Belgica sternly reminded the agencies to ensure that all applications are processed within the law’s 3-7-20 processing time which mandates that all simple transactions must be acted upon within three working days, complex transactions within seven working days, and highly technical transactions within 20 working days.

Following the inspections, ARTA has requested from both agencies a copy of the list of all their pending applications which are already fully paid and complete in requirements.

DG Belgica is also calling out to all government agencies to already set up their Commission on Anti-Red Tape or CART to ensure compliance with the EODB Law.