20 January 2021 – Apart from its ongoing inspections of the Business One-Stop Shops of LGUs, the Anti-Red Tape Authority (ARTA) also conducted surprise visits at the Social Security System branch at SM Aura last week and at the Professional Regulation Commission – Morayta and Food and Drug Administration this week.
ARTA conducted the surprise inspections at said offices immediately after receiving several reports regarding the long lines of applicants, which the Authority finds to be particularly more alarming due to the pandemic. After these inspections, ARTA received reports that the high volume of people had been addressed by the agencies right away.
“Patuloy po na ginagawa ng Office of the President, thru the Anti-Red Tape Authority, ang mga inspections po na ito. Normally ho kapag may videos and pictures na pinapadala samin real time ay agad po namin itong pinupuntahan. Ito po ay kaisa sa direktiba ng Pangulo na masolusyonan po yung mahahabang pila sa mga ahensya ng gobyerno”, Director General Jeremiah Belgica said.
Among others, the ARTA inspection team evaluated the agencies/offices’ compliance with the Citizen’s Charter, zero contact policy and 3-7-20 prescribed processing time, their implementation of a queueing system, as well as their compliance with minimum public health standards.
Director General Belgica advised the offices to improve their existing online systems and to encourage their users to avail their services there. This is line He also recommended the setting up of kiosks outside to allow some of the applicants to already accomplish their transactions online: “Baka pwede ho tayong maglagay ng kiosks, damihan natin yung kiosks, computers, tapos meron ditong magtuturo kung paano gamitin yun habang yung iba naman pwede ring mag manual”.
“Sa oras ho ng pandemya, ang red tape alaga ay nakamamatay. So gawin ho natin lahat ang pwede ho nating magawa”, the ARTA chief called on all government agencies and offices.