27 March 2022 — Secretary Jeremiah B. Belgica, Director General of the Anti-Red Tape Authority, lauded the Social Security System (SSS) for implementing several streamlining measures to ease the long lines forming outside their offices.
This came after an on-the-ground inspection conducted by ARTA earlier this month and an on-the-spot meeting between the top management of ARTA and SSS where recommendations were made for them to streamline their processes.
Among the solutions the agency implemented is directing applicants to the lobby or waiting area to provide comfort and convenience while waiting.
Further, the SSS has extended its working hours from 6 a.m. to 6 p.m. in order to cater to more clients. On top of this, it mandated its 13 Metro Manila branches to remain open from 8 a.m. to 5 p.m. on Saturdays.
It also augmented its manpower by deploying 101 personnel from its head office to selected NCR branches. Of this figure, 14 personnel were assigned to the Diliman branch of SSS, where ARTA Sec. Belgica conducted his inspection.
The said agency also retooled its branch back-end support personnel.
Apart from this, some complaints involving SSS were also resolved through ARTA’s public service show “i-ARTA Na ‘Yan!” Among the complainants include one seeking refund for overpayment, one who has yet to process her funeral and death benefit claim, and one whose pension was delayed for two months.
ARTA Sec. Belgica thanked SSS officials for their willingness to implement streamlining reforms.
“We thank the officials of the SSS for being receptive to criticism from the public and even their fellow government agencies. This led them to initiate the streamlining of their processes which will help them provide better services to the Filipino public,” he said.
“Under the leadership of its new President and CEO Michael Regino, I am hoping for the continuous reforms and improvements in the SSS services,” the anti-red tape czar added.
ARTA Sec. Belgica vowed that the Authority will continue to coordinate with the SSS to support them in their streamlining and anti-red tape initiatives.